Help for BabyMonitor: Audio Calls on iPhone, iPad and native Mac. BabyMonitor is operated by Dogo App GmbH.
Contact BabyMonitor support
Email [email protected] with BabyMonitor in the subject. Include your app version/build, device models, operating system versions, what you tried and what happened. Do not send pairing QR codes, private keys, push tokens or recordings of your child. Postal address: Dogo App GmbH, Kottbusser Damm 103A, 10967 Berlin, Germany.
Pair your devices
Install BabyMonitor on both devices. Display the pairing QR code on one device and scan it with an iPhone or iPad. A Mac displays the QR code for an iPhone or iPad to scan. Keep pairing codes private. Select the saved destination before starting a call.
Call, answer and listen
Start a call from the device that will send microphone audio. Accept it on the paired listening iPhone or iPad. On Mac versions with Automatically answer paired devices, explicitly enabling that option receives and plays paired incoming calls automatically using output-only audio. Older Mac builds require manual answer while waiting. To send audio in the other direction, end the call and call back from the other device. Calls require manual initiation by the sender; potential-cry alerts do not automatically start outgoing calls. Builds with the optional Apple Watch companion can provide potential-cry alerts from audio analyzed on the listening iPhone.
On current Mac versions, enable Automatically answer paired devices and keep the app running, the Mac awake and its network connection available. Older Mac builds use Wait for calls with manual answer. Quitting the app or sleeping the Mac prevents it from waiting for incoming calls.
Calls need internet access and use our self-hosted media server even when both devices share Wi-Fi. Live audio is end-to-end encrypted. Direct device-to-device or offline calling is not available.
If you cannot connect or hear audio
Check that both devices have internet access and compatible current BabyMonitor builds. Check the selected destination, accept the incoming call and wait for the app to show an active audio connection. Confirm microphone permission on the sending device and the volume, mute state and audio output on the listening device. On Mac, check the incoming-call option for your build. If the connection is interrupted, check both devices and reconnect manually if the call ends. You can manage microphone access in the system privacy settings and camera access for QR scanning on iPhone or iPad.
Removing a destination and privacy requests
You can disconnect a saved pairing in the app. This removes local pairing credentials and attempts server revocation; it does not erase all server records, logs or database copies. For a data request, email [email protected] and identify BabyMonitor. Read the BabyMonitor Privacy Policy for the data retained and current retention behavior.
Use with adult supervision
BabyMonitor is an audio calling utility. It does not provide medical monitoring or emergency assistance. Network, power, permission and device conditions can interrupt calls. Check both devices and the audio connection before use, keep devices safely away from children, and continue normal adult supervision.